Experience Officer - Mall of Arabia

WRK+ (The GrEEK Campus & MQR)

LOCATION
The Greek Campus, Mall of Arabia

JOB OVERVIEW
The role of the Experience Officer is responsible for various operational and customer service activities to ensure a seamless and exceptional member experience. He/She will work closely with the Hub Lead and be responsible for handling customer queries and complaints, managing space operations, and delivering excellent customer service.

JOB SUMMARY
1. Customer Queries and Complaints
2. Customer Experience
3. Operations and Space Maintenance

KEY RESPONSIBILITIES 

  • Handle customer inquiries, both online and offline, promptly and professionally.

  • Provide accurate information about services, facilities, and renting options.

  • Supervise and ensure the smooth running of day-to-day operations, including space
    maintenance and cleanliness to achieve a well-organized and presentable environment for clients.

  • Responsible for issuing the permits as per business need.

  • Coordinate with the Facility or Fit-out team to address any facility-related requests or issues promptly.

  • Responsible for space tours and providing regular updates on operational activities, member experience, feedback, and any issues or concerns that may arise.

  • Responsible for managing the relationship between the mall management and ensuring healthy communications.

QUALIFICATIONS & REQUIREMENTS:

  • Education: Fresh graduate in any field.

  • Experience: 0-1 years experience.

KNOWLEDGE & SKILLS:

  • Strong customer service and communication skills, with the ability to interact with customers in a professional and friendly manner.
  • Excellent problem-solving and conflict-resolution abilities, with a focus on providing quick and effective solutions to customer issues.
  • Strong organizational and multitasking skills, with the ability to prioritize tasks and manage time effectively.
  • Attention to detail and accuracy in maintaining records and managing reservations.
  • Ability to work independently and collaboratively within a team environment.
  • Proficiency in using computer software and systems relevant to the business
  • Flexibility to work during evenings and weekends, as required.

  WORKING CONDITIONS

  • Environmental conditions: Indoors
  • Working Hours: 8 hours/day – 2 days off

Apply Here